Post by Arie on Jul 2, 2015 18:11:35 GMT
"How come/what do I do when..."
A donation glitched! Bones were sent, but never received.
Unfortunately, sometimes donations appear to glitch out and despite bones having been sent, the person on the receiving end never gets them. When this happens and you'd like a refund, please contact a mod (preferrably by PM) stating how many bones went missing and who was supposed to be on the sending and the receiving end. We will reimburse the person on the receiving end asap.
My ability to make donations disappeared, and/or I can't view my donations!?
This may happen when you make a donation and the person on the receiving end rejects it. Normally, you then get a pop-up notification notifying you of this event, blocking your ability to use bones until you click 'accept' on it. The issue arises if Adblock (or similar) blocks the pop-up without notifying the user (which it usually does, but tends not to do). To fix the issue, simply disable whatever program is blocking pop-ups for you and address the 'donation was rejected!' notification. Your access to donations should be restored and it's safe to turn your Adblock back on.
To keep other from experiencing this inconvenience, please try to avoid rejecting donations with an incorrect amount of bones. Rather, accept the incorrect donation and make a new donation to correct it.
Someone can't pay for something they bought from me!
It is up to the seller whether they still want to sell the pet and for what price. You may agree on a lower price the buyer can afford, wait for them to save up more bones, or cancel the sale altogether. If you see someone repeatedly overspending, please report it to a mod. Accidents happen, but constantly running near bankruptcy is not fair to anyone you're buying from!
I get an error message saying "Key Data Limit Reached" when sending a donation!
This happens when the person on the receiving end has a lot of unadressed incoming donations. Your donation should still go through like normal if you click "Close". The error message will stop appearing if the person on the receiving end cleans out their incoming donations by either accepting or rejecting them.
A donation glitched! Bones were sent, but never received.
Unfortunately, sometimes donations appear to glitch out and despite bones having been sent, the person on the receiving end never gets them. When this happens and you'd like a refund, please contact a mod (preferrably by PM) stating how many bones went missing and who was supposed to be on the sending and the receiving end. We will reimburse the person on the receiving end asap.
My ability to make donations disappeared, and/or I can't view my donations!?
This may happen when you make a donation and the person on the receiving end rejects it. Normally, you then get a pop-up notification notifying you of this event, blocking your ability to use bones until you click 'accept' on it. The issue arises if Adblock (or similar) blocks the pop-up without notifying the user (which it usually does, but tends not to do). To fix the issue, simply disable whatever program is blocking pop-ups for you and address the 'donation was rejected!' notification. Your access to donations should be restored and it's safe to turn your Adblock back on.
To keep other from experiencing this inconvenience, please try to avoid rejecting donations with an incorrect amount of bones. Rather, accept the incorrect donation and make a new donation to correct it.
Someone can't pay for something they bought from me!
It is up to the seller whether they still want to sell the pet and for what price. You may agree on a lower price the buyer can afford, wait for them to save up more bones, or cancel the sale altogether. If you see someone repeatedly overspending, please report it to a mod. Accidents happen, but constantly running near bankruptcy is not fair to anyone you're buying from!
I get an error message saying "Key Data Limit Reached" when sending a donation!
This happens when the person on the receiving end has a lot of unadressed incoming donations. Your donation should still go through like normal if you click "Close". The error message will stop appearing if the person on the receiving end cleans out their incoming donations by either accepting or rejecting them.
